Terms of Service

Last Updated: March 29, 2026

These Terms of Service ("Terms") govern your use of the services provided by Allard Media Group, LLC ("we," "us," or "our"), including our real estate photography, videography, and drone services, as well as the Allard Media Group Client mobile application and web platform ("App"). By booking our services or creating an account in the App, you agree to these Terms.

1. Services

Allard Media Group provides professional real estate photography, videography, aerial/drone imaging, and related media services ("Services"). All Services are subject to availability and scheduling confirmation.

2. Payment

All shoots must be paid in full by the date of media delivery. Orders with an outstanding balance may be withheld or delivered with watermarks until payment is received.

Pay at Close is an optional deferred payment option powered by Titus, a third-party financing service. Pay at Close orders are subject to approval by Titus. Your appointment is reserved but not confirmed until Titus checkout is completed. If Titus is unable to approve the transaction, or if checkout is not completed by the required deadline, payment in full will be due upon media delivery. Allard Media Group is not responsible for Titus approval decisions.

All fees are non-refundable except as explicitly stated in these Terms.

3. Rescheduling & Cancellation

We require at least 24 hours' notice to reschedule or cancel an appointment without penalty. Rescheduling or cancellations made with less than 24 hours' notice may be subject to a fee at our discretion. Allard Media Group reserves the right to reschedule appointments due to weather, equipment issues, or other circumstances beyond our control at no charge to the client.

4. Copyright

Allard Media Group, LLC retains full copyright ownership of all photographs, videos, and other media produced under these Terms. Copyright is not transferred to any client or third party unless a separate written agreement expressly provides for such transfer. Licensing for additional uses is available upon request — please contact us at team@allardmediagroup.com for details.

5. Photo Rights & Usage License

Upon receipt of full payment, the client who booked and paid for the Services ("Purchasing Agent") receives a limited, non-exclusive, non-transferable license to use the delivered media for electronic and printed advertising and marketing of the specific property photographed, for the duration that the property is actively listed for sale.

This license does not permit:

  • Resale or transfer of the media or license to any other agent, brokerage, or third party
  • Use of the media after the listing has permanently expired or been withdrawn from the market
  • Modification or derivative works without written consent

If a property is temporarily removed from the market and relisted by the same Purchasing Agent, the license may be reused for that same property. A new agent taking over an expired or withdrawn listing must book a new session, as the original license does not carry over.

6. App & Account Terms

Account Responsibility

To access certain features of the App, you must create an account using a valid email address. You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it. Notify us immediately at team@allardmediagroup.com if you suspect unauthorized access.

Acceptable Use

You agree not to misuse the App, including but not limited to: attempting to gain unauthorized access to any part of the App or its backend systems, using the App for any unlawful purpose, or interfering with the App's operation.

Push Notifications

The App may send push notifications regarding your orders, appointments, and service updates. You may opt out of push notifications at any time through your device's Settings. Opting out does not affect your ability to use the App.

Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our discretion. You may request deletion of your account by contacting us at team@allardmediagroup.com.

App Availability

The App is provided on an "as-is" and "as-available" basis. We make no guarantees regarding uptime, availability, or uninterrupted access. We may update, modify, or discontinue the App or any feature at any time without notice.

7. Limitation of Liability

To the fullest extent permitted by law, Allard Media Group's total liability to you for any claim arising from or related to these Terms or our Services — including but not limited to media loss, corruption, scheduling errors, or equipment failure — shall not exceed the total amount you paid for the specific Services giving rise to the claim. We are not liable for any indirect, incidental, consequential, or punitive damages of any kind.

8. Disclaimer of Warranties

Our Services and App are provided "as-is" without warranty of any kind, express or implied. We do not warrant that delivered media will meet any particular standard of quality beyond reasonable professional care, or that the App will be error-free or available at all times.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Massachusetts, and you consent to the personal jurisdiction of those courts.

10. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Services or the App after changes are posted constitutes your acceptance of the revised Terms.

11. Contact Us

If you have any questions about these Terms, please contact us: